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General Information

Shipping & Delivery

Blank orders will ship within 24 hours after Purchase Order receipt. There is a 7- 10 Days turnaround on customized orders that are in stock. Additional time maybe incurred for back orders.

Production and Shipping Information

Production time begins upon receipt of signed artwork, Order Approval Form, all order and shipping information, and approval of credit. Prosanda uses UPS or FedEx as its standard carrier for U.S. domestic shipments. Once your order has shipped we will send you an Advance Shipping Notice, which includes a tracking number.

Shipments within the United States

FOB Houston, TX.   Prosanda ships via UPS, DHL, FEDEX, LTC Trucking and shall not be held responsible for the loss or delay in delivery of the goods under this contract by failure of the shipping service or consequences of Force Majeure. Once delivered to shipping provider risk of loss and/or damage shall pass to the Buyer.  By submitting payment, you acknowledge your understanding and acceptance of these terms

International Shipments (Including Canada)

FOB Houston

Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Standard export documents will provided at no additional cost. If a Notarized Certificate of Origin is required then an additional charge will be incurred.

In some instances, we are able to provide rate quote for international shipments. This will have to be paid in advance prior to the goods shipping. If you wish to specify a carrier and account number for an international shipment, you will be responsible for the Export and Customs clearance and ultimate delivery of shipment, as well as for duties, taxes, and broker fees. You must provide us with a Commercial Invoice that includes the price paid by the recipient for duties. You must also provide your broker’s name, address and phone number with your order.

If you are shipping to Canada under your carrier account number and you are not shipping under your NRI# (Non-residential importer number), Canadian Customs has the right to contact the receiving party to request payment of duties and taxes prior to clearance. For more information, please contact a dedicated customer service representative at sales@prosanda.com.

Shipping Weights

Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Prosanda’s is not responsible for differences in final freight charges versus quoted estimates.

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination.

Special Shipping
Drop Shipments

We are able to blind ship to your customer. Additional charge maybe incurred for multiple locations.

Shipping Policies

 

Orders are typically shipped within 1 business day of the contiguous states via UPS or Fedex Ground. All orders placed after 3 PM., will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and US Postal Service, please contact Customer Service or the Sales Department for rate quotes and details at 281 429 0018 or email sales@prosanda.com . If you would like to use your own shipping account, please note on your purchase order or contact customer service. We do not ship C.O.D. (cash on delivery.)

Express Shipping

To expedite your order, please call 1-281 429 0018 Customer Service hours are:

Mon-Fri 9:00am to 5:30pm CST

Shipping Restrictions

According to regulations, items labeled "ORM-D," such as aerosol spray, Purell sanitizer and fire extinguishers cannot be shipped to Alaska, Hawaii, Puerto Rico, to P.O. boxes or overseas, ORM-D items cannot be shipped by air transport or by Priority Mail, and therefore, cannot be sent to APO/FPO addresses. If you are ordering hazmat items such as bleaches or fire extinguishers, extra shipping charges may apply. Also, all ORM-D and hazmat items cannot be shipped Next Day Air, 2nd Day Air or 3 Day Select, because hazmat items cannot be transported by plane. This safety issue cannot be amended

Freight Carrier

Freight Information

If your product was shipped to you by freight carrier (Conway, Yellow, etc.). we ask that you follow a few steps to ensure quality of your product. First, please inspect the product for visible damage before the carrier leaves. If there is damage, please make notes on the Bill of Lading (delivery receipt). Finally, notify Customer Service 1-281-429-0018 or email sales@prosanda.com. Products that are properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment.

Returns & Replacements

Returns

1. How can I return an order?

No Risk Returns. We stand by our products 100%. If the item is unused and is in resalable condition, you must return it within 10 days of purchase. Please inspect your order immediately upon arrival. For third parties, it is the decorator’s responsibility to verify receipt of correct products, sizes, quantities and colors within 10 days of receipt of the order. For returns, please fill out and submit our return authorization form. Request a Return Authorization form from Customer Service. Customized items are not eligible for a refund. Up to a 20% restocking fee may apply or $20 whichever is greater on blank returns.

2. Missing Items

All cartons containing blank items must be inspected and verified as the correct quantities, sizes, item numbers, colors and product ordered before decorating. This must be done within 10 days of shipping the product. For third parties, it is the decorator’s responsibility to verify receipt of correct products, sizes, quantities and colors within 10 days of receipt of the order. Replacement will not be issued outside of this timeframe. Please keep in mind that credit card companies vary in the time they take to post credits.

3. How can I cancel an order?

Contact our Customer Service Representatives at 281 429 0018 or email sales@prosanda.com to cancel your order.  Orders received before 2 pm is picked and processed immediately. Your order must be canceled before the item has been scheduled for production or shipped.  If an order was shipped you will have to wait until you receive the item and follow the item return process. Orders may incur a 20% restocking fee based on the items being purchased.

4. What if I am dissatisfied with an item?

Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 10 days. The item must be undamaged and in its original condition and packaging. You are responsible for the original shipping costs and the shipping costs to send the item back to us.

 

Ordering

Easy Ordering

Friendly and fast ordering - You'll get no grief when you order from Prosanda Industrial online, by phone, or by fax. Our 100% Satisfaction Guarantee and knowledgeable Customer Service Reps ensure a no-hassle atmosphere to make doing business with us a worry-free experience. Call us at  281 429 0018  between 9:00 am – 5:30 pm CST, Monday - Friday, fax your question to 1-832 – 369 1734, or email  sales@prosanda.com.

Orders placed online are processed within 1 hour during regular business hours. The process is that quick.

Custom (Bespoke) Ordering Program

Do you have a creative design in mind for your work uniforms? We want to learn more about it. You can place a custom design request through our Bespoke department. We offer various products that can be customized such as mechanic shirts, industrial shirts, coveralls, jackets, High Visibility ANSI T-shirts and more. Call our Custom Order Reps at  1-281 429 0018 . We'll  be happy to help you get your design across.

Resale Certificate

Certain states require us to have a current Resale Certificate form on file for each of our customers. Orders cannot be processed until we receive this form.

 

DELIVERY TERMS: Title to First Aid products passes to Buyer upon delivery to carrier from Seller’s dock. Freight Claims against/with carrier for product damages or shortages may be filed on Buyer’s behalf by Seller if Seller’s Customer Service is given written notice within 5 business days of receipt of goods

CANCELLATIONS: Custom or special manufactured products, not ordinarily-stocked, and/or long lead-time products cannot be cancelled after Buyer receives and accepts order confirmation.

RETURNS : Returns within 20 days of invoice will be accepted for credit only after an authorization for return of merchandise has been obtained in writing. After 20 days, if allowed, a restocking charge of 15% of the invoiced cost may apply to some returned merchandise and will be deducted from the credit amount. To receive any return credit, all goods must be in saleable condition. All credits for returned goods will be valid for 45 days from the issue date. Returns after 20 days from invoice will not be allowed. Expired product, custom product and discontinued items are non-returnable.

MINIMUM ORDER: Minimum order for First Aid Items is $75.00 per net order. Orders less than $75.00 will carry a $20.00 service charge. Certain products such as Eyewash, bottled fluids, BurnFree dressings and bulk products must ship in full case quantities.

Custom Filled First Kits: Minimum order for custom filled kits will decided on a case by case basis

Custom Labeled First Aid Kits : Minimum order for custom labeled kits will be 50 units per order

SUBSTITUTIONS: Manufacturer reserves the right to substitute components in our first aid kits with equal or greater components. ANSI kits will remain compliant with ANSI 308.01 2009 regardless of substitution and meet the minimum fill for compliance with OSHA/ANSI guidelines.

General Terms & Conditions Section

TERMS OF PAYMENT: 30 Day Terms are extended to all customers with approved credit. Payment is due 30 calendar days from date of invoice. If Seller reasonably determines in its sole discretion that Buyer fails to qualify for the above payment terms at any time, then Seller may without notice to Buyer modify or withdraw credit terms, including but not limited to, requiring advance payment, or other security.

DELINQUENT PAYMENT :

If Buyer’s account becomes 10 days past due, Seller has the full right to stop supplying and withhold future shipments until account is brought fully up to date including but not limited to late interest. Additionally Seller may at its discretion a) Repossess any and all product which has not been paid; b) charge interest on delinquent amounts at a rate of 2% per month or part thereof c) recover any and all costs of collection, including reasonable attorney’s fees and costs; This “Delinquent Payment” clause will survive expiration or any termination of this agreement between Seller & Buyer.

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