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General Information

Shipping & Delivery

Most blank orders will ship within 24 hours after Purchase Order receipt. There is a 10- 12 Days turnaround on customized orders that are in stock. Additional time maybe incurred for back orders.

Production and Shipping Information
Production time begins upon receipt of artwork, Purchase Order Form and client payment.  Once a product enters production said items are non cancelable and non refundable.   Customized items (meaning logoed items) are also non refundable and non cancelable.   Prosanda uses UPS as its standard carrier for U.S. domestic shipments. Once your order has shipped kindly refer to your invoice for tracking numbers.

Shipments within the United States
FOB Houston, TX.   Prosanda ships via UPS and LTC Trucking and shall not be held responsible for the loss or delay in delivery of the goods under this contract by failure of the shipping service or consequences of Force Majeure. Once delivered to shipping provider risk of loss and/or damage shall pass to the Buyer.  By submitting payment, you acknowledge your understanding and acceptance of these terms.

International Shipments (Including Canada)
FOB Houston

Catalog prices do not include duties, taxes or broker fees. These fees will be prepaid and added to your invoice (free domicile) provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice, if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Standard export documents will provided at no additional cost. If a Notarized Certificate of Origin is required then an additional charge will be incurred.

Shipping Weights
Weights on the website are approximations only (based on ground shipping). Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Prosanda’s is not responsible for differences in final freight charges versus quoted estimates.

Special Shipping Drop Shipments
We are able to blind ship to your customer. Additional charge maybe incurred for multiple locations.

Shipping Policies

Orders are typically shipped within 1 business day of the contiguous states via UPS. All orders placed after 1 PM CST., will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and US Postal Service, please contact Customer Service or the Sales Department for rate quotes and details at 281 429 0018 or email sales@prosanda.com . If you would like to use your own shipping account, please note on your purchase order or contact customer service. We do not ship C.O.D. (cash on delivery.)

Express Shipping
To expedite your order, please call 1-281 429 0018 Customer Service hours are: Mon-Fri 9:00am to 5:00pm CST

Freight Carrier
Freight Information

If your product was shipped to you by freight carrier (AAA, Yellow, etc.). we ask that you follow a few steps to ensure quality of your product. First, please inspect the product for visible damage before the carrier leaves. If there is damage, please make notes on the Bill of Lading (delivery receipt). Finally, notify Customer Service 1-281-429-0018 or email sales@prosanda.com. Products that are properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment.

Returns & Replacements

  1. Returns
    At Prosanda, we want you to be fully satisfied with your purchase. If for some reason, you are not satisfied, you are welcome to return your merchandise provided it is eligible to be returned. Samples are non cancelable and non refundable unless prior written authorization is received and is noted on the Purchase Order.

    Returned items must be undamaged and in its original condition, packaging and hang tags. You are responsible for the original shipping costs and the shipping costs to send the item back to Prosanda.

    If an item is damaged or missing from your order, please reach out to our support team within 15 days of receipt. To initiate a return, please reach out to our support team service or email sales@prosanda.com to request an RMA. Any claim that needs to be addressed must be notified to PROSANDA INDUSTRIAL GROUP LLC. by email and with photos. The maximum period is 15 days, which starts when the customers receive the order. In case of incorrect or defective delivery, our company only guarantees the merchandise exchange for a product following the order’s requirements. In some cases, to reprint the material, it will be necessary to fully return the defective ones.

    Return authorization number must be obtained in writing prior to return of merchandise for any reason, or our Receiving Department will not accept return shipment. Returns must be shipped within 15 days of purchase. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating ie check for product, color, sizes and quantities.

    For third parties, it is the decorator’s responsibility to verify receipt of correct product within the allotted time period. Blank returns will have a 20% restocking fee or $20.00, whichever is greater.

    DEFECTIVE PRODUCT / PROSANDA SHIPPING ERROR
    Prosanda will cover 100% of any costs related to defective product within 15 days of purchase.
    The defective product will be validated once returned prior to final approval.
    Prosanda will cover 100% of any costs relating to shipping errors reported within two weeks of delivery.

    CUSTOMER INITIATED RETURNS
    A 20% restocking fee will be assessed on pre-approved items, that are not defective, on returns within 20 days of purchase date. All returns are less any pre-paid freight. Returns are not accepted for products after 30 days of purchase.
    New orders received are not accepted to “Off-Set” orders being returned to avoid re-stocking fees.
    All approved returns must be accompanied with an RMA form.
    Customers are responsible for the shipping arrangements & costs on returned RMA inventory as well as reimbursing Prosanda for any freight charges incurred on the original received shipment.
    All items being returned must be full case quantity in new/unused condition. All original boxes, packaging, parts and accessories must be included in new/unused/undamaged condition.
    Only approved items listed on the RMA may be included in your return.
    Prosanda will not issue credit for returned items that were not pre-approved or did not follow instructions given on RMA.

    SHORTAGE
    For any shortages, please contact Customer Service within 15 days of receiving the shipment.
    If a claim is made after 15 days, Prosanda will not be held responsible.
    Please make sure you count and sign for the correct number of items on the B/L.
    The shortage will be subject to investigation.
    If we find the claim is justified, we will either issue a credit or replace the merchandise.
    When a shortage or damage is due to the freight carrier, a claim must be filed with the carrier immediately.

    CUSTOM ORDERS
    Screen Print, Pad Printing and Heat Transfers done in house are only eligible for replacement upon inspection due to shipment error within one week of delivery.
    Custom Orders are not accepted for returns.
  2. Missing Items
    All cartons containing blank items must be inspected and verified as the correct quantities, sizes, item numbers, colors and product ordered before decorating. This must be done within 15 days of shipping the product. For third parties, it is the decorator’s responsibility to verify receipt of correct products, sizes, quantities and colors within 15 days of receipt of the order. Replacement will not be issued outside of this timeframe. Please keep in mind that credit card companies vary in the time they take to post credits.
  3. How can I cancel an order?
    Contact our Customer Service Representatives at 281 429 0018 or email sales@prosanda.com to cancel your order.  Orders received before 1 pm is picked and processed immediately. Your order must be canceled before the item has been scheduled for production or shipped.

    Customized Orders that are already in production are non refundable and non cancelable. If a blank order was shipped you will have to wait until you receive the item and follow the item return process. Orders may incur a 20% restocking fee based on the items being purchased.
  4. What if I received the incorrect item?
    Call or email customer service for a return authorization and prepaid shipping label.
  5. Samples:
    Our samples are available upon request and is priced at net. Shipping rates apply unless third party UPS account is provided.
  6. Force Majeure What if I received the incorrect item?
    Neither party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.

Ordering

  1. Easy Ordering
    Friendly and fast ordering – You’ll get no grief when you order from Prosanda Industrial online, by phone, or by fax. Our 100% Satisfaction Guarantee and knowledgeable Customer Service Reps ensure a no-hassle atmosphere to make doing business with us a worry-free experience. Call us at  281 429 0018  between 9:00 am – 5:00 pm CST, Monday – Friday, fax your question to 1-832 – 369 1734, or email  sales@prosanda.com.
    Orders placed online are processed within 1 hour during regular business hours. The process is that quick.
  2. Custom (Bespoke) Ordering Program
    Do you have a creative design in mind for your work uniforms? We want to learn more about it. You can place a custom design request through our Bespoke department. We offer various products that can be customized such as mechanic shirts, industrial shirts, coveralls, jackets, High Visibility ANSI T-shirts and more. Call our Custom Order Reps at  1-281 429 0018 . We’ll  be happy to help you get your design across.
  3. Resale Certificate
    Certain states require us to have a current Resale Certificate form on file for each of our customers. Orders cannot be processed until we receive this form.

General Terms & Conditions Section

  1. TERMS OF PAYMENT:
    30 Day Terms are extended to all customers with approved credit. Payment is due 30 calendar days from date of invoice. If Seller reasonably determines in its sole discretion that Buyer fails to qualify for the above payment terms at any time, then Seller may without notice to Buyer modify or withdraw credit terms, including but not limited to, requiring advance payment, or other security.
  2. DELINQUENT PAYMENT :
    If Buyer’s account becomes 10 days past due, Seller has the full right to stop supplying and withhold future shipments until account is brought fully up to date including but not limited to late interest. Additionally Seller may at its discretion a) Repossess any and all product which has not been paid; b) charge interest on delinquent amounts at a rate of 2% per month or part thereof c) recover any and all costs of collection, including reasonable attorney’s fees and costs; This “Delinquent Payment” clause will survive expiration or any termination of this agreement between Seller & Buyer.

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